Hiren Ghughal – Product Innovator × Tech Strategist

The Person Behind the Product

Hey! I’m Hiren, a product enthusiast with a knack for turning complex challenges into elegant, user-centric solutions. With 7 years steering initiatives in travel tech, IoT automation, and SaaS, I’m particularly passionate about building 0-to-1 products and navigating the exciting ambiguity of early-stage ventures.

Whether it’s architecting AI-driven kitchens or launching travel platforms from scratch, I relish ‘figuring out messy things’ and transforming them into impactful, working systems. Driven by first-principles and a love for high-output teams — always eager to explore how we can build the future, one innovative product at a time!

First from hometown to IIT Proven with founding teams Built AI-driven kitchens Launched travel products 0→1 Ambiguity → Working systems

Product Vision

0-to-1 builder who thrives in ambiguity, turning messy problems into user-loved products.

AI & Automation

Engineered ML models, AI-driven kitchens, IoT pipelines and intelligent pricing systems.

Data-Driven

AWS Personalize, ML clustering, A/B testing — decisions backed by real signals, not gut alone.

IIT Bombay ’19

B.Tech Metallurgical Engineering. First from hometown. Built for rigour and first-principles thinking.

Where I’ve Made Impact

AI Trainer – RLHF & Model Evaluation

Scale.ai Visit Site

Feb 2025 – Present • Remote, India

Trained and evaluated LLM outputs using RLHF workflows across 8+ rubrics (quality, factual correctness, compliance) to support preference-learning datasets and reward training.
Applied prompt engineering and adversarial testing to uncover edge cases and enhance dataset quality for iterative model improvement cycles.

RLHF LLM Evaluation Prompt Engineering

Product Analyst

Clubhub.ai Visit Site

Oct 2024 – Feb 2025 • Remote, India

Transformed timeshare model into a subscription-based membership platform via customer discovery, BRDs, and loyalty rewards modules — improving unit economics and engagement.
Independently scoped an AI-powered chatbot using a RAG pipeline (web crawling → vector DB → LLM) indexing 5,000+ pages within a $80/month budget.
Onboarded and integrated hotel suppliers into the booking engine, improving page load by 15%.

RAG Pipeline ↑ 15% Page Speed AI Chatbot

Business Analyst – Senior Product Team

Adventure India Journey Visit Site

Sep 2023 – Aug 2024 • Delhi, India

Led backlog prioritization and roadmap planning for a multi-country travel platform across Japan, EU, and Southeast Asia; authored BRDs and PRDs for multilingual mobile-first app (PCI-DSS, GDPR, WCAG).
Improved pricing model accuracy by 18% through structured A/B experimentation; boosted booking intent by 25% via AWS Personalize recommendation engine.
Led IndiGo API integrations with fallback mechanisms maintaining <0.5% downtime; designed social commerce and payment layer integrating 10+ providers (Razorpay, Stripe, PayPal).

↑ 25% Booking Intent ↑ 18% Pricing Accuracy AWS Personalize Multi-country

Product Operations Manager

Cloudchef Visit Site

Nov 2021 – Aug 2023 • Mumbai, India

Built real-time dashboards tracking kitchen utilization, order velocity, and ingredient waste — supporting 120% revenue growth over 2 quarters.
Reduced operational P&L costs by 23% through cloud kitchen profitability optimization; led POS integrations (Petpooja) improving order-to-payment accuracy by 18%.
Supported ML models for ingredient doneness detection using IoT sensor data and computer vision, reducing quality checks by 60%.

↑ 120% Revenue ↓ 23% P&L IoT & ML ↓ 60% QC

Head – Data & Technology (First Technical Hire)

Voyaah Visit Site

Aug 2020 – Oct 2021 • Bangalore, India

Defined modular product architecture; hired and led a 10-member team; launched Flights, Hotels, and Activities modules in 9 months with no prior travel industry experience.
Designed A/B testing frameworks increasing conversion by 22%; established integrations with 8+ global platforms (Trawex, Viator, GetYourGuide, Aviation Edge) at <300ms response.
Built B2B revenue stream via enterprise partnerships (CRED, Flipkart, Club Vistara, Intermiles) — tripling B2B lead gen in 6 months.

↑ 22% Conversion 3× B2B Lead Gen 8+ Integrations 0→1 Platform

Operations Manager (First Employee)

Cloudchef Visit Site

Jan 2019 – Jul 2020 • Mumbai, India

Led vendor management, IoT product manufacturing coordination, and supply chain management for kitchen automation across India and USA deployments.
Transitioned from materials science to product & technology through self-directed learning in product management, AWS, SQL, and core ML/AI concepts.

IoT Manufacturing Supply Chain 0→1 Ops